Refund policy

We want you to be happy with your purchase. If something isn't right, here's how returns work.

30-day returns

You may request a return within 30 days of delivery. To be eligible, items must be unused and in re-sellable condition, with original tags and intact original packaging.

A 10% restocking fee applies to returns that are not the result of our error.

How to start a return

Email gvm@lobbansolutions.com with your order number and the item(s) you'd like to return. We'll issue a Return Merchandise Authorization (RMA) and confirm return instructions.

Once your RMA is issued, ship the item to our returns center:

Good Vibes Marina Returns, 147 Circle Freeway Dr, Cincinnati, OH 45246

Write your RMA number on the outside of the package. Returns sent without an RMA cannot be processed, and we reserve the right to refuse any return that does not meet these requirements.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong item. Original shipping charges are non-refundable.

Items that cannot be returned

Special-order items — custom fuel tanks, boat covers, bimini tops, docks, sterndrive engineering, cut lengths, and ORMD/hazardous goods
Electrical engine parts — stators, triggers, solenoids, and similar
Electronics
Propellers that have been used in the water
Items marked Final Sale

Refunds

Once your return is received and inspected, we'll email you the outcome. Approved refunds are issued to the original payment method and processed within 5–7 business days.

Defective, damaged, or wrong items

If an item arrives defective, damaged, or incorrect, email us within 7 days of delivery and we'll cover return shipping and send a replacement or full refund. Photos help us resolve it fast.